Financial Literacy Awareness Session at the Grassroots Leveraging On Community Leaders and SANEF Platform

The Consumer Protection Department (CPD) in collaboration with Shared Agent Network Expansion Facility (SANEF), Consumer Protection Ambassadors (CPAs) at the Branches and Community Leaders, conducted Financial Literacy Awareness Workshops in Rural Communities across (five) 5 States of the Federation namely: Oji River LGA, Enugu State, Wammako LGA, Sokoto State, Kobape Community, Obafemi Owode LGA, Ogun State, Garaku LGA, Nasarawa State and Nung Udoe, Ibesikpo Asutan LGA, Akwa Ibom State. The programme was designed to Create awareness on consumer protection initiatives of the Bank at the grassroots, having been identified as making up over 50% of the Nigerian Population.

The facilitators at the Workshop comprised of representatives from the CBN CPD, Branch Consumer Protection Ambassadors and SANEF. The CPD facilitators made presentations on the following Consumer Education topics:

  • Financial Consumer rights and responsibilities as a bank customer
  • How to lodge a complaint with CBN
  • Fraud and scam

While SANEF facilitators presented on:

  • Overview of SANEF
  • Account opening
  • How to lodge Agent banking complaints, and other topical SANEF issues
  • During the opening of the programmes, the Team Leads from the CBN at the various locations visited, stated that the initiative was conceptualized in furtherance to the Bank’s objective to promote confidence in the financial system deepening Consumer Education and Financial Literacy in Nigeria, especially at the grassroots
  • Provide a platform to increase knowledge of financially excluded individuals to understand and decide how to access financial products and services at the most affordable costs; and
  • Create an atmosphere of inclusiveness by encouraging stakeholders such as Shared Agents Network Expansion Facility (SANEF) Agents, Community Leaders and Behavioral Change Agents to serve as drivers of change.
  • A total number of three hundred and Eighty-Four (384) participants comprising two hundred and seventy-five (275) male and one hundred and nine (109) female attended the programme.